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Unsolved server problem/poor connection
3 Likes/5 Replies/856 Views
Hi
Is it normal that since a few days the connection to the servers is so poor quality?
The connection logo is often red, yellow, never green.
I am not the only player in this case. Yesterday we were doing a raid, everyone in turn disconnected unexpectedly and many reported this same fact of really poor connection quality for a few days (lag...). Finally it was unplayable we just stop to postponed to another time... -
Hi @noobwithpad-fr, sorry to hear you've had trouble with connection to the game! Is this still occurring? If so, I recommend giving the steps in this FAQ a try to narrow down the source of the issue.
Official ResponseGo ahead and give me a like if my response helped you out :) || She/They
1 Reply
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@ubi-mushy This is ridiculous and actually pretty unhelpful and condescending.
We're on a PC, participating in a forum while also watching YouTube, checking banking info and reading reddit while trying to figure out why a game can't run for 2 minutes while live streaming it and talking to the clan in discord and your canned response is to make sure our router is plugged in and reboot Windows?!?!
Come on man, do better. -
(...) This is ridiculous and actually pretty unhelpful and condescending. (...)
I assume this is a tl;dr of your post – so: thanks for the warning, agent.
Anyway:
Forum moderators, support staff, and community representatives are here to help, yes. But in most cases they are neither IT professionals nor do they have instant knowledge of a user's hardware, software, network, internet provider etc. or any issues that might occur within one of that areas. Also, they do not know whether the user themself has a rather minimal or broad knowledge of the technology they are currently using.
So to be able to process an inquiry any further, the support needs to "narrow down the source of the issue." – and that's exactly what Mushy was aiming at.
In the end, it's all up to you to decide whether you are more likely to be helped if you are rude and uncooperative – or informative and friendly/neutral. -
Hey @sfc-holland sorry to hear you feel this way! I can assure you we are trying to get to the bottom of every problem in order to provide the right support for everyone! If you're also affected by this problem, please also ensure that all the steps from our dedicated connectivity article have been performed: https://www.ubisoft.com/en-gb/help/the-division-2/connectivity-and-performance/article/connectivity-issues-in-the-division-2-on-pc/000063998
Since the article is comprehensive and also contains more basic steps (like resetting the network hardware), of course feel free to skip all the steps you've already tried and focus on the more advanced ones, like ensuring that the correct ports were forwaded for the game. Even though some steps may feel redundant, it is important for us to eliminate the most common causes of errors and confirm the correct settings for the game first in order to take a deeper dive at troubleshooting
@NoobWithPad-Fr - let us know if you're still experiencing this after performing the steps provided!
Thanks for the kind words @Noxious81 !
Official Response
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Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
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