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  • RockSteel141
    Original poster 6 posts

    On Pc for some reason I am not getting an option to drive off the wooden platform at the location above. There is only a way to change from the bike to snow gear. After switching I am still not getting an option to leave the platform.

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  • Ubi-Thrupney
    Ubisoft Support Staff 3437 posts

    Thanks for letting us know about this, @rocksteel141 - sorry to hear you've been getting stuck on the wooden platform at Mammoth Main. That sounds most frustrating!

    Can you tell me what steps you've had to take to move away from the platform? For example, have you been able to fast travel elsewhere, or have you needed to restart the game entirely? And then, after a restart, did further attempts work, or does this happen every time you try it?

    If possible, we'd love to have some screenshots or a video showing the issue - ideally, they'd show us exactly where you are on the map, as well as what the in-game screen looks like while you are stuck. Here's our guide on how to take screenshots.

    Let me know if I can clarify these questions at all, and thanks again for getting in touch!

    Official Response
  • RockSteel141
    Original poster 6 posts

    There are no methods to try. There are no options and no prompt of any kind telling me to press a specific button.


    Can you tell me what steps you've had to take to move away from the platform? For example, have you been able to fast travel elsewhere, or have you needed to restart the game entirely? And then, after a restart, did further attempts work, or does this happen every time you try it?


    When it happened during the beta I had to restart the game to get it to work however I remember having to avoid Mammoth Main to keep it from happening over and over. It did happen again on PC day.

    As of 10pm pst Riders Republic will not start up. It seems to hang when the 12x10 poster banner in the middle of the screen is up. That is as far as it goes as of right now.

  • Ubi-Froggard
    Ubisoft Support Staff 4056 posts

    Hey @rocksteel141

    Thanks for the information. If you are able to get back on before launch at any point, please try and capture a video of this so we can report it, or if you do get the game upon release and see the issue again on there, please do let us know again.

    Official Response
  • mikeramos33
    1 posts

    @Ubi-Froggard im having same issue on ps5. just got the game today. gold edition

  • Ubi-Froggard
    Ubisoft Support Staff 4056 posts

    Hey @mikeramos33

    Would you be able to capture a video clip of this and also answer the same questions that were asked above please?

    Official Response

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