Hello there @inxcognito!

I'm sorry to hear that your game has reverted back to TU 1.3.0. Our teams are actively investigating what could have caused this issue to occur. To help with the investigation, can you please provide us with all of the following information:

• Which platform do you play on (PC / PlayStation / Xbox)?
• Have you been able to successfully update your game to TU 1.3.1? If so, were you able to play any of the game on TU 1.3.1.?
• Did your game "re-update" after downloading TU 1.3.1 originally?
• When was your latest save created?
• Do all of your saves show as corrupted, or only some? If you're able to provide an image showing your corrupted saves, this will be helpful for further investigation.
• Can you please send us an image that shows your game has TU 1.3.0 installed. You can check this in the bottom right-hand corner of the main game menu.

Can you also confirm if you were able to access your saves again if your game did update back to TU 1.3.1? Or do your saves still remain corrupted?

Thanks!

Hello there!

@inxcognito - Thanks for sharing an update with us. Please let us know if you're able to access your saves again following the update. If you're still having trouble with corrupted saves, please don't hesitate to update us with the requested information so we can investigate further.

@perkalainen - I'm sorry to hear that your saves have become corrupted. Please can you provide us with all of the following information:

• Which platform do you play on (PC / PlayStation / Xbox)?
• Have you been able to successfully update your game to TU 1.3.1? If so, were you able to play any of the game on TU 1.3.1.?
• Did your game "re-update" after downloading TU 1.3.1 originally?
• When was your latest save created?
• Do all of your saves show as corrupted, or only some? If you're able to provide an image showing your corrupted saves, this will be helpful for further investigation.
• Can you please send us an image that shows your game has TU 1.3.0 installed. You can check this in the bottom right-hand corner of the main game menu.

We can then forward your report to the development team as part of the ongoing investigation.

Thanks!

Thanks for sharing your report with us, @Suslik21! I've passed this along to the dedicated team. Once the game has downloaded this additional update, can you let us know if you're back to TU 1.3.1, and if your saves have been restored? If your saves are still corrupted, or if your update version is still showing as TU 1.3.0, please can you provide us with some images? We can then add these to your report.

In the meantime, if you have been prompted to reinstall TU 1.3.0, please can you try verifying your game files? This should push TU 1.3.1 to update again on your platform. Once the update has fully installed, please can you launch your game and let us know if the issue has been resolved? If you are able to reinstall TU 1.3.1 and your saves remain corrupted, please don't hesitate to update us within this thread so we can investigate further.

Thanks!

Thanks for sharing your report with us, @perkalainen! Please can you provide an update with us once this additional update has finished installing? We can then include this in your report to the team. If your saves remain corrupted after re-updating the game, please don't hesitate to let us know within your update so we can investigate further.

Thanks for confirming that you can load your saves successfully after re-installing TU 1.3.1, @Suslik21! I'll let the team know that verifying your files caused the new update to push, and that this has resolved the issue for you.

if you have been prompted to reinstall TU 1.3.0, please can you try verifying your game files? This should push TU 1.3.1 to update again on your platform. Once the update has fully installed, please can you launch your game and let us know if the issue has been resolved?

Thanks!

Thanks for sharing that image with us, @quanzaizai. Just to confirm, have you tried verifying your game files once the game has fully installed? If so, can you let us know if this prompted another update to install?

Thanks!

Please don't hesitate to update us once your game has finished fully downloading, @quanzaizai!

@Suslik21 - The team have reached out to me and they'd like some additional information from you. Can you please confirm if you are able to successfully launch the game with TU 1.3.1 installed after restarting Ubisoft Connect? We'd like to check that no further updates are being pushed following a launcher restart. Please ensure that you manually save your game prior to closing the game and the launcher.

@Lee4396hehe & @SITEKS - Thanks for sharing your reports with us. Please can you try verifying your game files, as this should trigger TU 1.3.1 to install on your platform. Once the game has fully installed, please can you provide us with an update and let us know if you're able to successfully access your save files again?

Thanks!