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Unsolved Quest: Market Research: The Lab. Bugged and unable to be progressed.
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I'm currently stuck on the objective to upgrade a Engineer residence to a skyscraper. I've tried rebooting the game, my pc, building them on different islands and downgrading and then upgrading them again. Nothing works. Has anyone else had this issue?
If anyone knows of a fix or something else I could try please let me know lol. It sucks cause I can't unlock the rest of the items for the one store without being able to complete this quest. -
@lady_eilhart I have the same issue. Also, can delete the quest even though it's "optional." I hope there's a fix soon! I dont see many people asking about this bug.
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Hey guys, thanks for getting in touch and bringing this to our attention.
After having a closer look, I wasn't able to identify anything similar being reported before, therefore for reproduction purposes, would either of you @Expat55 or @Lady_Eilhart be able to provide us with your save file where issue is present? For more information on how to locate it, click here. Once found, if you could upload it to any external file sharing website and send the link over to us, that would be great.
Let us know!Official Response -
Great stuff @Expat55 and I can now confirm that this has been forwarded to our development team for further review.
We do very much appreciate your communication and should we have any difficulties with reproducing this or if there will be any additional questions, we will update the thread accordingly.
In the meantime, if you run into any other difficulties, let us know and we will be happy to take a look!
Official Response -
Hey @Expat55 , @Lady_Eilhart , and @LeGeektateur - thanks very much for waiting while we've looked into this.
There does indeed seem to be a problem, so we'll be looking to get that resolved as soon as we can. In the meantime, as a workaround, please make sure to upgrade your engineer's residences into skyscrapers one by one - just one at a time - that should allow the quest to be completed.
Please let me know if that does or doesn't work, folks!Official Response -
@ubi-thrupney I went back to save from 8/31, before I read your message, and had two engineer residences already upgraded when the Market Research quest started. The quest worked!
Thanks for addressing the issue. -
Thanks for confirming it's back to working as it should @expat55
Great to hear!
Enjoy and if there's ever anything more we can help with, you know where to find us!Official Response
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