I've got this reward in the game, but it also shows get it for free, and it's useless to click it. This situation has happened for a long time. I found support before and didn't solve this problem. He asked me to pay attention to the forum, so I post this post now.
I hope to solve this problem as soon as possible, because I have received all the things in the reward, but only this free one can't be obtained. It looks very uncomfortable.

@ubi-milky I am glad to receive your reply.Sorry, it's been a long time. I've forgotten what happened at that time.It seems to have happened for nearly half a year.

I bought Valhalla in February, when the Chinese Spring Festival was on sale. After I bought Valhalla, I didn't immediately download the game and began to play. I just got some free items in reward. It seems to me that I got Altair's output at that time. Because I didn't download the game at that time, I really don't know what's the godly reward pack that you said.

Later, I only started playing in May. At that time, I heard that UBI released an Altair's outfit, but I vaguely remember that I seem to have this. I click to get it for free, but failed. After entering the game, I found that I really already have Altair's outfit.

At that time, I didn't take it to heart. I thought it was a normal Ubisoft classic network problem. After all, it had appeared many times before. But after many months, this problem still exists. So I found Ubisoft support, then listened to the support and posted this in forums now. And that is my first time to hear that ubisoft has a forums.

Finally, I still hope to solve this problem as soon as possible, because this is the only one in my reward that hasn't been unlocked. It looks very uncomfortable.

PS: sorry, because this website does not support Chinese, and my English is not very good, so I can't understand this forum well also can't reply to you in time. Sorry again.

@hesitateyou
@Ubi-Milky

same for me :
Altaïr Outfit = owned in game (Godly reward)
Altaïr Outfit = available to claim in Ubisoft Connect rewards (not shown as owned)

Note : this is also the case for several other Ubisoft Connect rewards
(for example : Beowulf mission, Jackdaw items, that the Ubisoft Connect indicates that I can buy them for Units even if meanwhile I already own them ingame, or have already finished the missions ingame.....)

• Owned in game :

• Available to claim in Ubisoft Connect rewards (not shown as owned)