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Unsolved Reda unable to connect to Ubisoft?
0 Likes/4 Replies/246 Views
PC version; while talking to Reda, can no longer access the store OR pickup new contracts. Comes up with a connection error.
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Hey @ironsoul27,
Sorry to hear you are having this connection trouble resulting in you being unable to pickup contracts.
To help configure your network I would recommend to complete our connection troubleshooting guide in full.
Any trouble just let us knowOfficial Response -
@ubi-wheelyduck I've had zero issues up until the last week. I've already checked all the connections, etc. the error that comes up: 0x20000019
Haven't had any issues connecting to any other game and even reloaded some of the older AC games to make sure it wasn't my system. -
Hello @IronSoul27 thank you for getting back to us. I have heard this error code can occur when a player is disconnected from the game or is playing the game in offline mode.
Have you checked your Ubisoft Connect launcher to see that you do not have 'start in offline mode' checked in the launcher's settings, just to be absolutely sure?
What was the last action you completed in-game before talking to Reda if you remember?
Can I also check the date and time when this last affected you in-game, so I may check our server for any outages, and does this happen every single time you now try to access Reda's shop, you recieve this exact error code?Official Response
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