The weekly project this week included West End activities as an objective. As of 25th July 2021 the entire C-shaped building in the South-Western corner of West End is 100% inaccessible. Our team made repeated laps of the entire set of buildings attempting to find an open entrance, or guards with which we could engage. This was in order to complete the hostage rescue (green handcuffs on the map) inside the building.

All hostiles were eliminated. The building was still inaccessible. We found two NPC hostage rescuers inactive on the outside of the building. Neither NPC could be interacted with so the building was still inaccessible. From memory, we knew that the centre of the building SHOULD be navigable, so we circled the building complex many times but all the entrances were closed, locked, or blocked except the gates that can be jumped over on the SW side. In other words, the buildign was still inaccessible.

This is an old bug in the game that Ubisoft has never fixed. It dates back to at least 2019 so players of the Division 2 have been suffering with it for more than two years now. PROOF: https://www.reddit.com/r/thedivision/comments/c5uw6m/bug_in_west_end_site_of_potomac_relief_camp_side/

Hi there @billytheskid71, thanks for contacting us! I'm sorry to hear about this issue you've been experiencing in the Potomac Relief Camp. Are you able to provide a clip of this issue occurring for you?

@ubi-mercury No. I don't have the kind of bandwidth to be recording every minute of gameplay just in case there's yet another bug, and I don't want to spend great chunks of my personal time editing and annotating Division 2 troubleshooting videos on Ubisoft's behalf just because Ubisoft expects me to...but never pays me (or anyone else) a red cent for doing the beta-testing and bug-funding that Ubisoft should have done before the game was ever released.

I have already accepted that Ubisoft will, as usual, pretend the bug never happened because my sans-video claim doesn't, to quote Ubisoft directly, "...have credibility...". It's just another one for the 'we already have your cash so this'll never get fixed' list.

I posted it anyway just so that the other Division 2 players don't end up thinking that this is a glitch unique to their game or their PS4/PS5, when it's actually a lifelong bug in the game.

(...) when it's actually a lifelong bug in the game.

Or it's somebody simply not finding a way in, thinking it's a bug and angrily reporting it without giving anyone an opportunity to actually look at the problem and give some advice or search for a fix.

In other words:
The support staff here is not asking for videos or screenshots to harass anyone, but in many many many cases users report bugs which then show to be a misunderstanding or a wrong assumption or the player simply misreading or ignoring some information. In such cases the folks here can help pretty quickly by clearing up such irritations. But in case there is proof for a real bug, the team can start to investigate the issue by trying to reproduce the bug...

@noxious81 I'm not in the habit of submitting bug reports just because I don't know how to complete something. There's the internet for that. I resent the inference that all my bug claims are fake because I haven't submitted a video, and the further inference that the reason I can't access the building is because I'm stupid, not because the game is bugged. I appreciate you may get whiners on here who submit reports for everything under the sun, but I am not one of them.

Did you miss the part where I said "our team"? None of us could access the building. It wasn't just me. We've all accessed that building before so it's not as though we don't know how and, once again for the cheap seats, "From memory, we knew that the centre of the building SHOULD be navigable, so we circled the building complex many times but all the entrances were closed, locked, or blocked..."